Customer care

PLACING AN ORDER

Shopping through zerorh.com is just quick and easy.

  • Choose from the main menu the category you're interested and you will explore its subcategories. After choosing the category of your interest use the filters that you find on the left to refine your search. Finally click on the chosen article and you will be taken to the details of the product.
  • If you want to continue with your shopping, just repeat the same process outlined above. If you want to complete your order instead, just click on the basket icon in the upper right to view a summary of your order and proceed to checkout
  • If you want to complete your order, checkout
    • - In a "guest" mode by providing your email if you do not want to register 
    • - As a registered user through login with the credentials chosen at registration
    • - Through facebook connect with your facebook login credentials

    Shopping on zerorh.com does not require a registration. Just provide while completing your order an e-mail address where you want to receive your order confirmation.

    If you want to subscribe to zerorh.com by creating your own account, you can do it directly while completing the order.

    If you register you will have access to exclusive areas and services dedicated to our customers, and you'll have the chance to save your data for the next order, so that you don’t need to provide them every time.

  • Provide thereafter your billing and shipping information, by differentiating them in case of need
  • Once you have chosen shipping and payment method, proceed to payment where you will be asked to provide your credit card information or to access your paypal account, in case you have chosen paypal as payment.
  • After you have completed the procedure you will receive within a few minutes an email confirmation with all order details. From now on our warehouse will be in charge to take care of everything and as soon as the order is shipped, we will notify you with another e-mail confirmation.

SIZE GUIDE

international size - cycling

man (CM) EU S EU M EU L EU XL EU XXL EU 3XL
US XS US S US M US L US XL US XXL
chest 92 96 100 106 112 116
waist 79 83 87 93 99 103
hips 94 98 102 108 114 118
leg 79 81 83 85 87 89
woman (CM) XS S M L XL XXL
US XS US S US M US L US XL US XXL
chest 81 85 89 95 99 103
waist 63 67 71 77 81 87
hips 88 92 96 102 106 112
leg 74,5 76 77,5 80 81,5 84

international size - snow

man (CM) EU S EU M EU L EU XL EU XXL EU 3XL
US XS US S US M US L US XL US XXL
chest 92 96 100 106 112 116
waist 79 83 87 93 99 103
hips 94 98 102 108 114 118
leg 79 81 83 85 87 89
woman (CM) XS S M L XL XXL
US XS US S US M US L US XL US XXL
chest 81 85 89 95 99 103
waist 65 69 73 79 83 89
hips 88 92 96 102 106 112
leg 75 76 77,5 79 81 82

jacket

man EU S EU M EU L EU XL EU XXL EU 3XL EU 4XL
US XS US S US M US L US XL US XXL US 3XL
IT 46 48 50 52 54/56 58 60
FR/SP 46 48 50 52 54/56 58 60
D 46 48 50 52 54/56 58 60
USA 36 38 40 42 44/46 48 50
UK 36 38 40 42 44/46 48 50
woman XS S M L XL XXL
US XS US S US M US L US XL US XXL
IT 40 42 44 46/48 50 52
FR/SP 36 38 40 42/44 46 48
D 34 36 38 40/42 44 46
USA 4 6 8 10/12 14 16
UK 6 8 10 12/14 16 18

pants

man EU S EU M EU L EU XL EU XXL EU 3XL EU 4XL
US XS US S US M US L US XL US XXL US 3XL
IT 46 48 50 52 54/56 58 60
FR/SP 40 42 44 46 48/50 52 54
D 46 48 50 52 54/56 58 60
USA 30 32 34 36 38/40 42 44
UK 30 32 34 36 38/40 42 44
woman XS S M L XL XXL
US XS US S US M US L US XL US XXL
IT 40 42 44 46/48 50 52
FR/SP 36 38 40 42/44 46 48
D 34 36 38 40/42 44 46
USA 4 6 8 10/12 14 16
UK 6 8 10 12/14 16 18

socks

size XS S/M L/XL XXL
EU 35/36 37/40 41/43 44/46
USA 2,5/3,5 4/7 7,5/9,5 10/11,5

overshoe

size S M L XL XXL
EU 37/38 39/40 41/42 43/44 45/46
USA 5/5,5 6/7 8/9 9,5/10,5 11/12

gloves

man / unisex S M L XL XXL 3XL 4XL
EU 8 8,5 9 10 11 12 13
USA MS MM ML MXL MXXL M3XL M4XL

bike helmet

size XS/M L/XL
EU (CM) 54/58 58/62

snow helmet

size XS XS/S S S/M M L L/XL XL
EU (CM) 53/54 54/56 54/58 55/56 57/58 59/60 60/62 61

SECURE PAYMENTS

You can complete your order in maximum security by choosing one of three proposed payment methods:

1.Payment by credit card:

we accept all types of credit cards and payment is protected.

2.Payment by bank transfer

Bank routing number

BANCA INTESA SAN PAOLO

IBAN IT67 T030 6945 1301 0000 0012 595

Holder: Zero Industry Srl ;

Causal: order number + buy date;

Please note that if you pay by bank transfer your order will only be processed when we have verified your payment, usually whitin 5-6 working days.

3. Payment by paypal account

PayPal is the easy, convenient and secure way to pay online without sharing your card details.

SHIPPING & TRACKING OF YOUR ORDER

Delivery times and tracking of your order

rh+ delivers throughout Italy, Europe, USA and Canada with UPS. Whitin 2 working days from the registration of the payment, your order will be processed and you will receive an email with tracking details.

ITALY & Europe

Products will be delivered within 48h from payment and delivery takes around 3 working days for mostly all parts of Italy. Delivery throughout Europe takes from 5 to maximum 7 working days.

USA e CANADA

Products will be delivered within 5-8 days, counting from the day after the payment has been registred. Delivery throughout Europe takes from 5 to maximum 7 working days.

West Coast and Canada will be served in 8 working days. Please note that orders under 800$ are free of duties and taxes

Costs

Shipping fees will be calculated while completing your order, and according to the different thresholds for free shipping.

  • Shipping to Italy is free for orders above 49euro
  • Shipping to Austria, Belgium, Denmark, France, Germany, Luxemburg, Netherlands, Portugal and Spain, shipping fee is 15€ on orders below 200€.
  • Shipping to UK, shipping fee is 10£ on orders below 200£.
  • Shipping to USA is free on all orders above 100$
  • Shipping to Canada is free on all orders over 150$CAD

Below you will find all shipping fees:

CountryFee below threshold
Austria 15€ on orders below 200€
Bulgaria 25 €
Belgium 15€ on orders below 200€
Canada 33$CAD on orders below 150 $CAD
Croatia 25 €
Cyprus 25 €
Czech Republic 25 €
Denmark 15€ on orders below 200€
Estonia 25 €
Finland 25 €
France 15€ on orders below 200€
Germany 15€ on orders below 200€
Greece 25 €
Hungary 25 €
Ireland 25 €
Italy 8€ on orders below 49€
Latvia 25 €
Lithuania 25 €
Luxemburg 15€ on orders below 200€
Malta 25 €
Monaco 25 €
Netherlands 15€ on orders below 200€
Norway 25 €
Poland 25 €
Portugal 15€ on orders below 200€
Romania 25 €
Slovakia 25 €
Slovenia 25 €
Spain 15€ on orders below 200€
Sweden 25 €
United Kingdom 10£ on orders below 200£
USA 25$ on orders below 100$

RETURNS & REFUNDS

You have the right to return your items within 14 working days from the delivery of your order, by informing Zero Industry Srl through email (e-shop@zerorh.com ) and by indicating your order number and the articles that you want to return or replace. Please note that a replacement is only valid for the same article in a different size and color.

Wait for an approval of your request from our staff and you will receive all information to return the item to our warehouse. Shipping expenses to our warehouse are on the customer.

Before returning the article please be sure that they are in the same conditions as you received them. Do not remove labels from your articles, otherwise they won’t be accepted.

Once we have received the articles, we will get in touch with you to agree about a final return or replacement.

In case of final return: we will refund you through bank transfer within 30 days.

In case of a replacement : we will provide for a new shipping with the chosen color or size, after we have verified the availability of the requested products

CUSTOMER SERVICE

The rh + staff is at your disposal to support you during your purchases

E-MAIL

e-shop@zerorh.com

Per informazioni relative agli occhiali contattare:

AVM 1959 Spa Optical division - Via Roma 152/154 Volta Mantovana - Italy

Phone: +39 0376 1718108

www.avm1959.it


FAQ

I have not received my order, what can I do?

You can contact our customer service like follows:

Free telephone number from Italy 800 210196 (from abroad +39 0322 539311)

E-Mail e-shop@zerorh.com

Which are the available payment methods?

You can pay with credit card through PayPal or bank transfer, by filling in the following data:

BANCA INTESA SAN PAOLO
IBAN IT67 T030 6945 1301 0000 0012 595

Holder: Zero Industry Srl;

Reason for payment: order number + data.The order will be fulfilled when the payment is verified, generally after 5-6 working days.

I forgot my password to get into my profile and to login

If you forgot your password, you can use the special area on the LOGIN page and send us a message by entering your e-mail address. The system will automatically send the password to the address indicated on the form.

How can I check my order history?

The orders already made can be consulted in My-rh section. By selecting MY ORDERS you can see the index of all the purchased orders.

How long it take to deliver my order?

Once your package is mailed out, you will receive an e-mail with all the instructions to track the shipment.

How can I return an item?

You have to contact our Customer Service writing to the following e-mail e-shop@zerorh.com and advising about the intention to return the goods.It should be remembered that the clients take into consideration what the regulation provides for the terms of sale at the paragraph 'Guarantees and returns'.Why I haven't received the order confirmation or the shipment confirmation e-mail yet?How can I make purchases on rh+ shop?How can I track my order?How can I modify the details of my rh+ account?How can I unsubscribe to rh+ newsletter?I don't receive your newslettersWhere can I find the size-chart?Which is the wearability of rh+ items?Can I buy the products in the shops?What does 'base 8' mean?What's HilexTM technology?Which is the correspondence between shoecover and shoe size?Which is the correspondence between socks size and shoe size?Which is the correspondence of the jacket sizes?Which is the correspondence of the trousers sizes?NEED A HELP?Fitting GuideTechnologies Frequent Asked QuestionsTerms of SalePayment MethodsContacts

I haven't received an order confirmation e-mail yet, what should I do?

Try and check into your Spam folder. For any further support, please contact our Customer Service.

How can I make purchases on rh+ shop?

To make an order on rh+ follow these steps:

browse the website and choose the items you are interested in and you would like to buy. After selecting the product and getting into the item page, select the desired colour and size (if needed) and click on 'Add to cart'. When you have added to the cart all the items you are interested in, you can pay. Click on 'Cart' on on the top right part of your screen and you will see a summary of the selected products with their corresponding prices and there you can choose whether to continue shopping or to checkout following the info that you will ll be shown on screen. If you desire to keep on shopping just repeat the same procedure explained before, if on the contrary you want to send your order remember to log in or register.
Once you have finished shopping, click on 'Cart' and 'Proceed', select a shipping method and a payment method, check that the information you entered is correct and click "Buy Now". After a few minutes you will receive a confirmation e-mail with the details of your order. From this moment on, our warehouse will take care of everything and as soon as the order ships we will notify you with another confirmation e-mail.

How can I track my order?

When your order is shipped, you'll get an e-mail with all the instructions to track your shipment.

How can I modify the details of my rh+ account?

By getting into 'My profile' section you will be able to modify the details of your account.

How can I unsubscribe to rh+ newsletter?

By clicking on the link 'Click here to unsubscribe to our newsletter' at the bottom of the newsletter.

I don't receive your newsletters

If you don't receive our newsletter, check your 'spam' folder in your e-mail box or ask for support to our Customer Service.

Where can I find the size-chart?

You could find a chart with the corrispondence between rh+ sizes and body measuring in centimeters to the following link: http://zerorh.com/taglie.phpTo get the size as precise as possible, take the measurements when naked and the meter must adhere to the skin, without squeezing.

Can I buy the products offline?

Yes. You can find a complete list of our stores in 'Stores' section.